ATTENTION! Auto Pay Members
If you previously were using automatic payments with us you will need to re-register your account and Auto Payment information after our launch day. We will have instructions posted below starting on that day.
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Do I have to use SmartHub to pay my bill?
No. You can take advantage of all the features of SmartHub or continue to pay your bill as you currently do. Visit URL to view payment options.
Will my account number change?
Yes. Your City of Piqua Utility account number will change. you can find your account number on your first new and improved billing statement after December 5, 2022.
Can I manage and make payments on multiple accounts with SmartHub?
Yes. SmartHub shows all of your accounts and the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
Can I view my energy use?
Yes. On the website click My Usage, select My Usage and then select Usage Explorer.
On the App select the Energy Use icon to view your energy use.
How current is the account information in the app or website?
The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
If you previously were using automatic payments with us you will need to re-register your account and Auto Payment information after our launch day on December 5, 2022.
We will have registration instructions for both the web portal and mobile on our webpage starting on December 5, 2022. You will need your new account number to register for SmartHub and make changes.
|November 30, 2022||Online and phone payments through our current system will be offline permanently. That’ll affect any customers that use our current online payment solution for payments and auto-pay. For those using these features, download the SmartHub app and set up your account on the new SmartHub platform on December 5, 2022. |
|December 2, 2022||The Utility Business Office is closed. Payments won’t be able to be made in our lobby, but you can still mail your payment or drop it in the night drop box at the Municipal Government Complex office. |
|November 30, 2022 – December 4, 2022||Payments will not post to your account until the new system is in place. Because of this transition, late charges will be waived during this time. |
|December 5, 2022||Launch Day! Visit our website at piquaoh.gov. You’ll find links and instructions on how to manage your account like never before through our web portal or mobile app. Auto Pay customers will need to re-sign up for autopay. |